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Frequently Asked Questions

We are happy to answer any questions you might have about our platform. Frequently asked questions are listed here, but if you can't find the answer you're looking for, please use the contact form to get in touch.
How long is the implementation time for FBO One?
What is involved in implementation?
Can I transfer my data from another platform?
How does the Fuel module work?
Is FBO One Web based?
Can I access FBO One from a smart phone or tablet ?
How many users accounts are included with FBO One subscription?
Who do I contact if I need help?

Getting up and running with FBO One

Implementation guidelines

Our onboarding process ensures a quick and methodical way to get you and your team up and running with our software. With our extensive experience comes a structured way of planning each customers onboarding. Together with our team you can be sure to get a smooth transition along with a warm welcome to your new platform.


  • Prepare master data files to be uploaded
  • Define the network guideline for setup
  • Build each location’s blueprint based on network guidelines
  • Train a team of ‘Key Users’ on the implementation process and location specific fine tuning
  • Implement each location’s core setup with assistance from the FBO One team
  • Key Users train the local users and fine tune each location as required
  • Shadow run location so that the system is tested with real life scenarios
  • Go live with first location


Popular Guides

    FBO One has an extensive library of manuals, support documentation and how-to guides that you can use to get the most out of the platform.